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Mystery Shopping

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Customer Experience Survey

Customer Perspective: An Ipsos podcast

Customer Perspective is a weekly podcast exploring all things Customer Experience, Mystery Shopping and Channel Performance.
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Mystery Shopping Survey

[WEBINAR] - The Agility in Mystery Shopping – How it can be done during challenging times

The Channel Performance and Mystery Shopping team looked into how you can quickly gauge performance in your digital and contact centre channels
Mystery Shopping Publication

Designing a ‘Smarter’ Mystery Shopping Program

Seven Steps to Success - Countless research studies show that brands which put the customer first and deliver a superior experience relative to their competition, achieve greater customer loyalty, higher profits and better returns for shareholders.