[WEBINAR] - The Agility in Mystery Shopping – How it can be done during challenging times
The Channel Performance and Mystery Shopping team looked into how you can quickly gauge performance in your digital and contact centre channels
Ipsos is the largest Mystery Shopping provider in the world and our experience spans contact centre specific programmes and direct-to-location telephone Mystery Calling studies.
At the webinar, the Channel Performance and Mystery Shopping team presented to around 50 clients on the changing customer priorities, attitudes and behaviours amid the Covid-19 crisis and also the important role Mystery Shopping Contact Centres and Digitals Channels play to ensure great customer experience is delivered.
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