Customer Experience

CX Global Insights 2026: Unlock the Future of Customer Experience
Customer Experience Publication

CX Global Insights 2026: Unlock the Future of Customer Experience

Get the most comprehensive benchmark study on the market. Transform data into effective CX improvement and increase your Return on CX Investment (ROCXI).
Ipsos CX Signals
Artificial Intelligence (AI) Publication

CX Signals: Unlock deeper CX insights by leveraging unfiltered customer sentiment on social media and reviews

Harness the power of social media and reviews to help improve your Customer Experience (CX).
Global Voices of Experience 2026 - Ipsos
Customer Experience Survey

What keeps CX and EX leaders up at night?

We have launched the fourth edition of our Ipsos study, Global Voices of Experience 2026 which analyses the opinions of CX and EX professionals around the world. This study diagnoses the current state of experience management, identifies priorities and critical challenges, and forecasts future directions, including the evolving role of AI.
Getting Started With Mystery Shopping | Ipsos
Mystery Shopping Publication

Getting Started With Mystery Shopping

Discover Ipsos’s key ingredient to your CX and commercial success
CX Global Insights 2025: Unlocking the Future of Customer Experience
Customer Experience Publication

CX Global Insights 2025: Unlocking the Future of Customer Experience

Elevate Your CX Strategy with Data-Driven Insights
Bring your personas to life with CX PersonaBot | Ipsos
Customer Experience Publication

Bring your personas to life with CX PersonaBot

Design experiences with the customer at heart
The Employee Customer Ripple Effect- Ipsos Views
Customer Experience Publication

The Employee Customer Ripple Effect

Doing the right thing by employees is doing the right thing by customers
Ipsos | CX
Customer Experience Publication

Introducing Ipsos’ newly updated CX Maturity Assessment, and CX Roadmap

How mature is your organisation’s Customer Experience? And what do you need to do to get where you need to be?
Applying Lessons from CX Text Analytics to Generative AI | Ipsos
Customer Experience Publication

Applying Lessons from CX Text Analytics to Generative AI

Not Doomed to Repeat: learning from the past of Customer Experience text analytics will ensure we obtain the most value from Large Language Models
Ipsos | Luxury roundtable | Sustainability | ESG
Affluent Publication

Three key learnings on luxury and sustainability

Discover the three key learnings from our latest luxury roundtable hosted by Ipsos' Channel Performance and Customer Experience experts
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