Ipsos Privacy Policy - Singapore

Ipsos Privacy Policy

Ipsos Pte Ltd is a specialist research agency registered in Singapore and is part of the Ipsos Group, a global market research and consulting firm with worldwide headquarters in Paris. Ipsos is committed to international compliance with data protection laws, regulation and rules. We have in placed a global data protection policy based on the fundamental principles of the EU’s General Data Protection Regulation (“GDPR”) as the minimum standard to which Ipsos Group, its employees and suppliers will have to adhere.
In accordance to the Singapore Personal Data Protection Act (PDPA) 2012, this Privacy Policy explains how Ipsos Pte Ltd collect, use and disclose any personal information you provide.

What information do we collect from you?
Ipsos will inform you of the purpose on why we collect, use and disclose your personal data. We may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose when you complete and submit a contact form on our website, when you apply for a job, when you speak to us over the telephone and when you participate in our surveys (focus groups, online, street or telephone surveys).
You may have also consented to the collection, use and disclosure of your personal data through our clients and external data intermediaries (agents, vendors and partners) during your interactions with them by which the purpose has been explained to you.
The personal data we collect may include your name, address, email address, telephone number, mobile number, and any sensitive information (racial, religious, criminal history, physical/mental health, financial details etc) disclosed by you.
For personal information involving children, we will always seek consent from a parent, legal guardian or other person legally responsible for the child before collection.
We will not collect more personal data than necessary for the stated purpose and will take reasonable precautions and verification checks to ensure that your personal information we collect from you is reasonably accurate, complete and up-to-date.

How will Ipsos use the information you provide?
Your personal details may be used and disclosed for one or more of the following purposes:

  • To respond to your inquiries, requests and job applications.
  • To contact and/or send you marketing communications relating to our products and services which may be of interest to you
  • To inform you of survey opportunities
  • To verify the survey you have participated in for audit and quality control purposes
  • To process transactions
  • To manage your panel membership with Ipsos.
  • To share with Ipsos’ external data intermediaries relating to services that these individuals or entities perform for/or with us. These external data intermediaries are restricted from using your personal data in any way other than to provide services for Ipsos.
  • For our business purposes, such as data analysis, audits, developing new products, improving our services, identifying usage trends, determining the effectiveness of our communications and enhancing our website. In these cases, your data will be anonymised, summarised and reported based on overall trends.
  • To respond to government/authority requests for information or when required by law/PDPA guidelines.

Who will have access to your information?
By submitting your personal data to Ipsos, you voluntarily consented us to transfer, store, use and disclose your personal information within the Ipsos Group of Companies for business and market research activities.
We may also share and transfer your personal information with our clients and external data intermediaries who may carry out some of services or processing on Ipsos’s behalf. We take great care to ensure any transfers are carried out securely and in compliance with all applicable data protection and data privacy requirements. Any client, vendor and partner involved are also required to abide by the same data privacy requirements and security arrangements as Ipsos.
Ipsos is obliged to disclose your personal information in emergency circumstance and when required by authorities or applicable laws/PDPA guidelines.

How long will Ipsos keep the information you provide?
We will retain your personal information for the period necessary to fulfil any business or legal purpose. We have a document retention policy that spells out the retention period and in accordance to statutory or regulatory requirements.
We will ensure that your personal data that no longer has any business or legal use will be destroyed or disposed of in a secure manner. This applies to both paper documents and electronic data stored in servers in our care or with our external data intermediaries.

How does Ipsos ensure your personal information is held securely?
We are committed to keep your personal information secure and take every reasonable precaution to ensure your information is protected from loss, theft, unauthorised access or disclosure, misuse, destruction or damage.
We have in place appropriate administrative, physical and technical measures to protect and secure the information we collect. All our employees will take reasonable and appropriate measures to maintain the confidentiality and integrity of your personal information and only authorised personnel have access to our systems on a ‘need to know’ basis.
External data intermediaries who process and maintain your personal data on Ipsos’ behalf will be bound by contractual data security arrangements we have with them
We do acknowledge that no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your personal information you have with us has been compromised, please immediately notify us at [email protected]

How we use cookies?
Cookies are small text files which ask permission to be placed on your computer’s hard drive when you visit our website. Once you agree, the cookies are transferred to your computer's hard drive which enable you to log into secure areas of of website. It also helps us analyse data about web page traffic and improve our website to tailor it to our customer needs. We use this information for statistical analysis purposes only.
You may refuse to accept browser cookies by activating the appropriate setting on your browser. If you select this setting you may not be able to access certain parts of our website and this may prevent you from taking full advantage of our website.
Please refer here for more information.

Who to contact if you have any questions about this privacy policy?
If you have any questions or require further information about this privacy policy, Ipsos’ compliance with data protection laws or information we may hold of you, or any complaint you have relating to how we manage your personal data, you may contact our Data Protection Officer(s).
Similarly, you may contact our Data Protection Officers for the following purposes:
Withdrawal of Consent
You may withdraw consent and request Ipsos to stop using and/or disclosing your personal data for any or all the purposes by submitting the request in writing.
Upon receipt, Ipsos may require a reasonable time to process your request and you will be made aware of the likely consequences of your withdrawal of consent including any legal consequences, if any.

Accessing and Making Correction to Your Personal Data
You may submit a request in writing to enquire about the ways Ipsos use or disclose your personal information or request to correct or update any of personal data which we hold within 12 months before the date of the request. For this purpose, we may need to verify your identity by checking against any legal identification document.
Ipsos will respond to your access request as soon as reasonably possible within 30 days. Should we not be able to provide access within 30 days, we will inform you in writing within 30 days by which we will be able to provide access. Please note that we may charge you a nominal fee for processing such request. You will also be informed if we are not required under the PDPA guidelines or applicable laws to accede to your request.

Ipsos Data Protection Officers Contact Details:
Email: [email protected]
Correspondence Address:
Ipsos Pte Ltd
3 Killiney Road #05-01
Winsland House
Singapore 239519

Changes to this privacy policy
We reserve the right and at our discretion, to modify, update and make changes to this privacy policy at any time. For this reason, we encourage you to refer to this privacy policy on an ongoing basis.
Useful Links:
Ipsos Group: www.ipsos.com
Ipsos Singapore: www.ipsos.com/en-sg