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Ipsos Update - August 2018
Welcome to Ipsos Update – our monthly selection of research and thinking from Ipsos teams around the world. August’s edition features new papers on cultural bias, electric vehicles and Gen Z, as well as global reports on healthcare and human rights.
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Ipsos Update - February 2018
Welcome to the February edition of Ipsos Update – our monthly selection of research and thinking from Ipsos teams around the world.
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Vehicle Quality in South Africa to improve
The Ipsos vehicle quality survey underwent a major revamp in 2015 when its scope was extended to include vehicle design aspects as highlighted by owners, in addition to the ‘defects only’ approach of the previous survey structure.
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Toyota comes out tops in Vehicle Quality Awards, with 10 Gold Awards
Toyota collected ten gold awards in the various categories, compared to eight for Nissan, six for Volkswagen, five for Audi, two for Ford and one each for Opel and Renault.
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Seven Ways to Embed your EFM program to drive sales
In developing your enterprise feedback management system, think broad and deep. Create real change by embedding your system to drive the overall business vision.
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Ipsos Update - August 2017
Welcome to the August edition of Ipsos Update – our monthly selection of research and thinking from Ipsos teams around the world.
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South African Motor industry keeps improving itself
The way in which the South African motor manufacturers and dealers continue to improve the customer purchasing and servicing experiences every year continues to impress.
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Audi and Volkswagen win big in the Ipsos Quality Awards
Audi and Volkswagen continue to be the pace-setters in the Ipsos Competitive Customer Experience survey in South Africa covering the 2016 calendar year. The success of these two brands has been extremely consistent for several years now.
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Ipsos Update - May 2017
Welcome to the May edition of Ipsos Update, our monthly round-up of Ipsos’ research and thinking from around the world.
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Volkswagen Group tops in Customer Satisfaction in South Africa
The Volkswagen Group may be having problems with its image in many global markets in the backwash of the so-called Dieselgate emissions scandal, but here in South Africa Audi and Volkswagen are leaders in the field of customer care. This situation is very evident in the results of the latest Ipsos survey of customer purchasing and servicing experiences in 2015.