<Details Part 1> Objectives for the use of personal information

1. The main business operations of Ipsos are marketing research, public opinion research, and social research. Our objective is to research and collect (acquire) information on consumer attitudes and usage pertaining to products and services, statistically process that data, and provide it to companies, groups, and others. Because as a basic rule the personal information collected (acquired) is statistically handled in bulk, we do not use information in any manner in which individuals can be identified.
2. In order to identify individuals to whom we request cooperation in our marketing research (survey respondents), there are instances in which we collect (acquire) names, addresses, etc. in advance. The methods used are based on the appropriate and legitimate use of a variety of information sources: e.g. viewing and selecting from the Basic Resident Ledger (for public opinion research and social research), selecting from telephone books and residential maps, selecting from publications available on the market such as name lists, and having marketing research clients provide us with information.
3. There are instances in which we extensively solicit cooperation in our research by having respondents register as monitors. When applying for this position, monitors are apprised of our objectives for using the personal information collected (acquired).
4. There are instances in which we collect (acquire) personal information such as respondents’ names and addresses on the spot without having first identified those to whom we would be requesting cooperation in our marketing research (survey respondents). In such instances, the respondents are notified regarding the objective for use either orally, in writing, etc.
5. There are instances in which we send questionnaires to our client companies or groups in order to improve our service and understand their needs, and send direct mails in order to inform our service
6. As for the information about those who apply for employment with Ipsos, there are instances in which we use the information to communicate about recruitment and to contact with the person’s former employer or recommender.
7. There are instances in which we outsource the personal information of survey respondents within the necessary scope of achieving the aforementioned objective for use. In such instances, we will have exchanged an agreement on personal information protection with our partner in outsourcing and the status of handling shall be managed and overseen accordingly.
8. In particular it will entrust the personal information handling of its i-Say Panel members to Ipsos Interactive Services SRL, a company established in Romania (part of the European Union).

<Details Part 2> Retained personal data

“Retained personal data” is defined as follows according to "Marketing Research Industry - Personal Information Protection Guideline" issued by Japan Marketing Research Association.

The following defines the retained personal data in terms of types and objectives for use handled by Ipsos.

1. Types of retained personal data
   Names, addresses, and answers to questions that meet the research objectives
2. Objective for use of retained personal data
   To generate statistical data that facilitates the improvement of products and services

<Details Part 3> Requests for disclosure of retained personal data / record of provision to a third-party

With regard to retained personal data, we will respond without delay to requests from the person concerned or his/her representative for notification of purpose of use, disclosure, correction, etc. (correction, addition, or deletion of contents of retained personal data on the grounds that the contents are not true), suspension of use, etc. (suspension of use, deletion, and suspension of provision to third parties). 
In addition, we will respond without delay only to requests for disclosure of records provided to third parties.

1. Types of a demand etc. of retained personal data or record of provision to a third party
   Names, addresses, and answers to questions that meet the research objectives

2. Where to direct a demand etc. for disclosure.
   We ask that all demand etc. for disclosure be made by mail to the following address, with the official application form completed in full and attached. We ask that the envelope bear the note “Written Demand for Disclosure Enclosed.”

   Personal Information Protection Manager
   Ipsos K.K.
   Hulic Kamiyacho Building, 4-3-13 Toranomon, Minato-ku, Tokyo 105-0001

3. The documentation to submit when demanding disclosure

   When demanding disclosure, please download and fill in the application form <(1)> and enclose ID documentation <(2)>.

   • (1) Official application form

     ● Disclosure Application Form for Retained Persional Data / Record of Provision to a Third Party

   • (2) ID documentation

     One copy of official documentation such as a driver’s license (we request that the registered domicile be masked) or passport

4. A demand etc. for disclosure by proxy

   Those who demand disclosure as designated legal proxy by minors or wards who are of age are asked to enclose the following <(1) or (2)> in addition to the documentation noted above.

   • (1) By legal proxy

     ●One copy of the Ipsos Legal Proxy Application Form　
     ●One copy of documentation proving power of attorney (if person with parental authority, an official document such as the abstract of his/her resident register which proves legal relationship is needed)
     ●One copy of ID documentation for the legal proxy of a minor or ward who is of age: official documentation such as a driver’s license of the legal proxy (we request that this be submitted with the registered domicile masked) or passport

   • (2)By designated proxy

     ●One copy of the Ipsos Letter of Proxy
     ●One copy of the certificate of seal impression of the individual concerned

5. Processing fee for disclosure

   A processing fee of 430 yen (including tax) will be charged for notification of purpose for use and personal information disclosure. We ask that the processing fee be enclosed in postage stamps. In the event that the processing fee is either not adequate or missing, the demand etc. for disclosure will not be processed.

6. Method of response to demand etc. for disclosure

   The response will be sent by post in writing to the address indicated on the applicant’s application form.  
   If you have any requests for disclosure of retained personal data or disclosure of records provided to third parties., we will respond to them as much as possible.

7. Purpose for the use of personal information collected (acquired) in connection to a demand etc. for disclosure

   Personal information collected (acquired) in connection to a demand etc. for disclosure will only be handled within the extent necessary for response. Documents submitted will be saved for a period of one year following the completion of response to the disclosure demand and then disposed of.

8. A demand etc. of disclosure we are unable to fulfill

   Please be advised that we will not be able to fulfill a demand etc. for which any of the following instances (1)-(6) apply. If we are unable to fulfill a demand etc., we will notify about that and the applicable reason.

   • (1)　If the identity of the individual in question cannot be established due to the address on the application form differing from that on the documentation of the ID of the individual requesting or the address that is registered with Ipsos
   • (2)　If the power of proxy cannot be determined on the basis of the application form by proxy
   • (3)　If the prescribed application form is not completed correctly
   • (4)　If the information demanded for disclosure does not fall into the category of retained personal data or record of provision to a third party
   • (5)　 If there is the risk of critical interference with the legitimate implementation of operations by Ipsos
   • (6)　 If any other laws are broken
9. Security control measures
   We maintain and improve our system for the protection of personal information. In addition, we take safety control measures to prevent leaks of personal information through information security measures such as employee training and education, access control to areas where personal information is handled, access control to personal information, and the introduction of anti-virus software. Personal information that is no longer in our possession is securely disposed of or erased in an appropriate manner.

<Details Part 4> Providing personal information to third parties

Ipsos properly manages personal information collected (acquired) and never provides it to third parties without the prior consent of the individual. However, this does not include the following instances.

• (1) Instances based on law
• (2) Instances that require protection of the life, physical person or assets of the individual in question when it is difficult to get consent from that person
• (3) Instances in which there is the particular need for improvements in public health or the promotion of the healthy development of a child, and it is difficult to get the consent of the individual in question
• (4) Instances in which any attempts at getting the consent of the individual in question would jeopardize getting the assistance needed for a national body, local body or individual entrusted by such bodies to carry out their legally prescribed work

<Details Part 5： The joint use in Ipsos Group>

Information is jointly used in Ipsos Group as follows

• (1) Extent of joint use
  Ipsos Group companies Details >>
• (2) Categories of registered information jointly used
  Names of companies or groups, locations, departments, functions and contact details (telephone numbers & Email address)
• (3) Objective for use of the user
  Used for the implementation of questionnaire surveys about our service and the sending direct mails for introducing our service
• (4) Person responsible for the management of personal information for joint use
  Personal information protection manager at Ipsos K.K.
• (5) Method of acquisition
  Acquired through business cards or email received.

<Details Part 6： Customer inquiries and grievances>

Please contact the following for inquiries and grievances regarding the handling of personal information by Ipsos.

• ● By post: Inquiry and Grievance Contact, Ipsos K.K.
  　　　　　　Hulic Kamiyacho Building, 4-3-13 Toranomon, Minato-ku, Tokyo 105-0001
• ● Email: Ipsos K.K. Inquiry and Grievance Contact [email protected]
• ● Please be advised that we do not accommodate visits to our office.
• ● The name of the personal information protection group that certifies Ipsos and provides response to grievances is as follows:
  Secretariat of Authorized Personal Information Protection Organizations
  JIPDEC
  Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032, Japan
  Tel: 03-5860-7565 Toll Free: 0120-700-779