Home
Customer Experience

Customer Experience

Customer Experience Publication

Customer Experience in Australia

The State of Customer Experience in Australia for 2025 is now available to download

03.12.25

Mystery Shopping Publication

Getting Started With Mystery Shopping

Discover Ipsos’s key ingredient to your CX and commercial success

08.05.25

Customer Experience Publication

CX Global Insights 2025: Unlocking the Future of Customer Experience

Elevate Your CX Strategy with Data-Driven Insights

30.04.25

Customer Experience Publication

The Employee Customer Ripple Effect

Doing the right thing by employees is doing the right thing by customers

28.11.24

Customer Experience Survey

Ipsos and Ashton Media announce CX partnership

Ipsos and Ashton Media announce partnership to conduct landmark, Australian-first ‘State of the CX Nation’ report.

20.03.23

Ipsos | ipsos update | climate change | women's forum | cx service design

Climate change Publication

Ipsos Update – January 2023

Inclusivity, climate change, broken-system sentiment… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.

03.01.23

Ipsos Views | White Paper | Customer Experience

Customer Experience Publication

CX Service Design: Creating emotional attachment and driving brand growth

Designing customer experiences that drive business success

06.12.22

Ipsos | ipsos update | society | inflation | mobility

Inflation Publication

Ipsos Update – December 2022

Inflation, environmental sustainability, the future of mobility… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.

01.12.22