Customer Experience

Humanising omnichannel means seamless customer journeys are just the start.

How to align brand promise and customer experience for business success

Finding the right customer experience KPI for your business

Delivering customer experience in the face of mask wearing.

Customer Perspective is a weekly podcast exploring all things Customer Experience, and Channel Performance.

“In just 3 months, we jumped a decade”

The science of strong relationships in challenging times.

Ipsos New Zealand Managing Director, Carin Hercock, today announced the appointment of Amrutha Murthy as a Director leading Customer Experience for the market research company. 

Ahead of Black Friday 2018, Tim Denison traces the history of a retail event that has evolved into a global phenomenon. But what is different now to previous years, what can retailers learn, and what shape can we expect Black Friday to take in the future?