CX Global Insights 2026

70% of customers choose brands based on the expectation of good experience. Are you delivering on that promise?

Join Ipsos’ Mariam Nabilsi as she hosts the global launch of CX Global Insights 2026, the most comprehensive customer experience benchmark on the market.

In a world where over half of customer interactions are either negative or forgettable, understanding what truly drives loyalty has never been more critical. CX Global Insights 2026 draws on 85,000+ interviews across 23 countries and 16 sectors to reveal how leading brands are closing the gap between customer expectations and reality.

This year's edition introduces new dimensions, including AI Delegation readiness and enhanced complaint resolution analysis, giving you the insights you need to make smarter decisions and demonstrate a clear Return on CX Investment (ROCXI).

What you’ll hear more about:

• Global benchmarks: Get comparable insights across industries and markets
• Forces of CX: Explore the key drivers that shape customer relationships and learn how to leverage them for optimal impact
• AI Delegation: Understand if your customers are ready to let AI act on their behalf
• Actionable strategies: Prioritize improvements that drive real business impact

SAVE THE DATE – Registration details coming soon!