Change is Constant: Understanding Users is Key to Staying Relevant

In moving much of the world online to work, learn, and socialize, the COVID-19 pandemic has revealed pain points in the user experience. It has also clarified opportunities for innovation. Join us for a complimentary webinar as we use online dating as a lens to discusses how companies can respond to unexpected change and evolving social norms while keeping up with digital trends and user expectations.

Revisit our recorded webinar to hear how:

• We used digital ethnography to explore the online dating landscape and how users are adapting to emerging social trends and the new normal of social distancing.  
• Continuous foundational research is key to staying relevant and gaining competitive advantage 
• Inclusive and equitable design maintain engagement with a technology platform
• Design can address the mix of rational and emotional needs that influence interactions

This webinar further:

• Demonstrates how to tackle big, exploratory research questions to better understand long-term product design objectives as well as opportunities for future innovation.
• Provides actionable lessons on using UX to anticipate what’s next and how to pivot around the inevitable roadblock
• Highlights how Big societal trends translate to user needs such as adaptive features and functionality