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Customer Experience

Customer Experience Publication

Customer Perspective: a podcast about CX and Channel Performance

Customer Perspective is a podcast exploring all things Customer Experience and Channel Performance. We publish new episodes every week/couple of weeks.

15.06.23

Ipsos Signals Gen AI: Harness the power of social media and reviews to help improve your Customer Experience (CX).

Artificial Intelligence Publication

CX Signals GenAI: Unlock deeper CX insights by leveraging unfiltered customer sentiment on social media and reviews

Harness the power of social media and reviews to help improve your Customer Experience (CX).

06.02.25

Mystery Shopping Publication

Demystifying Mystery Shopping

Why organisations use Mystery Shopping, and its role within Customer Experience Measurement research

24.01.25

Ipsos Update Publication

Ipsos Update – January 2025

Almanac, Predictions, Democracy … Ipsos Update explores the latest and research & thinking on key topics from Ipsos teams around the world.

07.01.25

Customer Experience Publication

The Employee Customer Ripple Effect

Doing the right thing by employees is doing the right thing by customers

29.11.24

Customer Experience Publication

Lead Saves: Convert ‘lost’ leads into revenue

Drive up sales conversion by understanding and converting customers you thought were ‘lost’.

29.11.24

Customer Satisfaction Publication

Introducing Ipsos’ newly updated CX Maturity Assessment and CX Roadmap – now including CX Maturity Benchmark

How mature is your organisation’s Customer Experience? Want to know how your organisation measures up?
And what you need to do to get where you need to be?

08.10.24