Customer Experience

Global population dynamics, empathy in healthcare, the pandemic experience in Africa and a focus on Italy are all featured in this month’s round-up of the latest research and thinking from Ipsos teams around the world.

Customer Perspective is a weekly podcast exploring all things Customer Experience, and Channel Performance.

Our monthly round-up of Ipsos research and thinking reflects on the world one year on from Covid-19, looks forward to the world in 2025 and beyond, and presents new white papers on customer experience, product innovation and research methods.

Delivering customer experience in the face of mask wearing.

Customer Perspective is a weekly podcast exploring all things Customer Experience, and Channel Performance.

The final edition of Ipsos Update of 2020 includes research and analysis on key topics including health, sustainability, gender equality and retail. We also look at public opinion on international security and the reputation of different countries around the world.

Delivering a Return on Customer Experience Investment: ROCXI.

Achieving brand growth in a mindful and mindless world.

On September 30, join us to hear from Dimas Gimeno, former CEO of El Corte Inglés, and highly-respected figure in the world of retail and ecommerce.