[WEBINAR] The Forces of Customer Experience

The Forces of Customer Experience – The science of strong relationships in challenging times is a new whitepaper from Ipsos’ Customer Experience team. Ipsos introduces a revolutionary human-centric CX framework that helps organisations drive stronger relationships through a better understanding of customers’ functional and relational needs. Through extensive R&D, Ipsos has identified strong predictors of emotional attachment and relationship strength – dimensions which have particular relevance to the COVID-19 crisis. Focusing on them will allow brands to refocus customer experience measurement and management to address what truly matters.

Do you truly understand the Forces that are at play in your customers’ minds? Join our complimentary webinar on 26 May at either 09:00 or 15:00 (BST) to learn more from Jean-Francois Damais, our CX Chief Research Officer, and author of this paper.

Register here

If you’re unable to attend the live webinar, simply register to receive the recording.

You can download the whitepaper here

For more information on the paper, please email Jean-Francois Damais

For information regarding this webinar, please contact Chris Finnegan

Your contact for Swiss based clients Stephane Paoli