Customer Journey


Customer Experience Publication

Got30: An Ipsos vodcast

Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance. We publish new videos every other week.
Customer Experience Publication

Service with a smile?

Delivering customer experience in the face of mask wearing.
Payment Survey

Ipsos Study: How does the Swiss population make payments?

Ipsos in Switzerland conducted a current study on this topic on behalf of TWINT.

[WEBINAR] The Forces of Customer Experience

Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,
Coronavirus Publication

Staying close to your customers

Why customer experience still matters amid COVID-19 and social distancing.