A lot is riding on how consumers will react to the lure of the bargain-fest amidst COVID-19 and how well retailers will execute their operational plans.
Our tour of the history of Black Friday shows how it has moved from humble beginnings to a multi-day, digital retail extravaganza in many countries around the world.
Black Friday looks set to grow thanks to the expansion of online retail. But with maturity come challenges. For example:
- Growing competition from other retail events
- Relevance in a channel-agnostic marketplace
- Constraints on fulfilment
We also consider how the event will fare amid recent environmental backlash against Black Friday and attitudes towards conspicuous consumption today.
Top tactics for retailers this year include: to go fast and go early, drive sales online, promote click-and-collect and optimise shopping on mobile devices.
Read our paper on Black Friday 2020 for more on how retailers can steer safe passage through these dark, dysphoric and dramatic days.
[Webinar 19/11] Behavioural science: Creating competitive advantage during changing consumer behaviour
Join our webinar Thursday the 19th of November, where Colin Strong, Global Head of Behavioural Science at Ipsos, will give an overview of the discipline, it’s relevance to understanding today’s consumer behaviours and give examples of the way we apply this for a range of client challenges.