Search
-
Putting in the Effort: Why treating customers fairly is key to business success
Measuring customer effort in itself is not enough. Organizations need to measure the Customer: Company Effort Ratio (C:CER) which takes both perceived customer and company effort into account.
-
A Panoramic View: With whom and with what do I truly compete?
Getting an accurate and complete answer to the question of who you compete with is critical.
-
Harnessing the Power of Data
The third paper in our “Future of Insights” series explores how organisations are evolving to harness the power of data and technology for better insights.
-
Up close and personal: Humanising omnichannel
Humanising omnichannel means seamless customer journeys are just the beginning.
-
Five online shopping barriers UX can solve
Here, you can read our latest POV 'Optimising the eCommerce Experience' and find out how UX can solve barriers to online shopping.
-
Value of Insights: Moving to Impact
The second paper in our “Future of Insights” series presents new thinking about how insights can be a source of information that truly inspires business growth.
-
[EVENT 9/12] Trends 2022 and Beyond
Join our next event "Trends 2022 and Beyond" on December 9th 2021. With limited seats, make sure you sign up today!
-
Channel Performance Management
Maximise your channel strategies. In our latest POV, we give you suggestions to 3 focus areas that will drive business growth.
-
[EVENT 25/11] Portfolio Management and Optimisation
Join our next event "Portfolio Management and Optimisation" on November 25th 2021. Remember to sign up here.
-
Why don't we want to work anymore? - The ‘Great Resignation’
A combination of burnout, disengagement, ‘unpaid labour’ and more is pushing workers to make drastic career moves.