Mind the Gap
Brand promise vs actual customer experience; what is the impact for the financial sector?
CX Journey Management
Can we address the misalignment in promise vs actual experience? How to transition from touchpoint management to journey management?
Voice of Customer
How to capture customer feedback in real-time and drive inner and outer loop change?
Access recording of this webinar HERE
Ipsos Webinar Series: Harnessing the Power of Emotions in Customer Experiences
Join our complimentary webinar on Harnessing the Power of Emotions in Customer Experiences. Register now and learn more from our local experts - or let us know if you would prefer a tailored presentation for your business.
[WEBINAR] The Forces of Customer Experience
Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,