Customer Experience for Financial Services

Succeeding on your path to Customer Centricity

Mind the Gap

Brand promise vs actual customer experience; what is the impact for the financial sector?

 

CX Journey Management

Can we address the misalignment in promise vs actual experience? How to transition from touchpoint management to journey management?

 

Voice of Customer

How to capture customer feedback in real-time and drive inner and outer loop change?

 

Access recording of this webinar HERE

 

Customer Experience