What does this look like now for the banking and financial services sector and can we anticipate what it will look like? How are we staying connected and in step with customers' needs and preferences that are constantly evolving during this time?
Join Lance, Amrutha, David and Suzie in this virtual panel to hear how experienced leaders in financial institutions are making real time adjustments and implementing new ways of working to optimize customer and employee engagement as business resumes.
Critical insights include:
- Key strategic priorities that are emerging in the future of banking
- Responding to the changing dynamics within omni-channel and digital experience for customers and employees
- Understanding and acting on feedback signals to create personalized experiences and deepen customer relationships
Suzie Dale, Head of Research - ASB Bank
Lance Webb, Director CX - Ipsos
Amrutha Murthy, Managing Director - CX & Channel Performance Ipsos
David Lambert, XM Principal - Medallia
Ipsos Webinar Series: Harnessing the Power of Emotions in Customer Experiences
Join our complimentary webinar on Harnessing the Power of Emotions in Customer Experiences. Register now and learn more from our local experts - or let us know if you would prefer a tailored presentation for your business.
[WEBINAR] The Forces of Customer Experience
Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,