Mind the Gap
Brand promise vs actual customer experience; what is the impact for the financial sector?
CX Journey Management
Can we address the misalignment in promise vs actual experience? How to transition from touchpoint management to journey management?
Voice of Customer
How to capture customer feedback in real-time and drive inner and outer loop change?
Join this free Ipsos webinar to find out our answers to all those questions and more, and get access to exclusive Ipsos data & insights.
Richard Korn, Head of Customer Experience & Channel Performance
[WEBINAR] The Forces of Customer Experience
Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,
[CANCELLED] Ipsos Event: Bank, Finance & Insurance: 2020 & Beyond
Thank you very much for registering to our event “Bank, Finance & Insurance 2020” planned for the 12th February.
In view of the epidemic outbreak in the region, we consider it safer for all to cancel this event.
Instead, to allow you to benefit from the data, insights and case studies we intended to share on the day, we will be setting up a series of webinars towards the end of February. More will be announced on this soon.