[WEBINAR]Enterprise Feedback Management

The Future is Now

Leverage Enterprise Feedback Management to stay ahead of the competition

Leaders are constantly seeking new ways to drive customer centricity throughout their organizations.

Time-starved customers are less and less willing to provide feedback in traditional ways. Venture capitalists are funding specialist software companies with hundreds of millions of dollars to address company and customer needs alike under the name of enterprise feedback management, or EFM.

Yet even with this mounting popularity, confusion about what EFM is and how it is different from traditional customer research is hindering deployment and real business success.

Join us and other leaders like yourself in a discussion on making customer feedback an integral aid in the growth of your brand, your customer experience and most importantly, your organisation’s bottom line.

Meeting Agenda

14 January 2014
9.00am - 11.30am
JW Marriott
Free Admission

Opening Address
Ralf Ganzenmueller
CEO - Ipsos Loyalty

“Where’s the Magic Number?”
Customer Experience Measurement and Management
Roger Sant
Global Head of Client Solutions - Ipsos Loyalty

What is EFM and What Does it Mean for Your Organisation?
John Carroll III
Global Head of Customer Experience - Ipsos Loyalty