[WEBINAR]Ipsos HK Seminar: Enterprise Feedback Management in Action

Are you really optimizing customer experiences, or merely monitoring them?

Too many companies only collect customer feedback yet fail to take action, using fragmented “voice of the customer” programs or without a real understanding of how critical to customer loyalty each experience is.

Those companies fail to capture the potential value of real time customer experience management.

Fortunately, Ipsos Loyalty has a solution. Our Enterprise Feedback Management Solution (EFM) is a comprehensive and proven approach to measuring, modeling and managing customer experiences one by one, aggregated over massive global enterprises, and across time.   It incorporates leading edge approaches to making “voice of the customer” a true business discipline by shifting from old traditional ways to new, more powerful ways of managing the customer experience.

Join us and other senior marketers at this FREE client seminar to discover how EFM really works: Focusing on real, proven case studies, we’ll demonstrate how leading APAC hotel chains, financial services institutions and more use EFM solutions, today, to grow their brand, their customer experience and their bottom line.

Our Speaker

Richard leads EFM across the Asia Pacific Region, working alongside all Countries and supporting the local teams and clients with both new and existing studies.

Previously he led the EFM/ViewsCast team within the UK, specialising in customer experience measurement within contact centres, retailers and restaurants, using IVR, Online, Mobile Online and SMS methodologies.

Date: Friday 5th September 2014

Agenda: Registration & Refreshments: 4:30pm - 5:00pm

Presentation: 5:00pm - 6:00pm

Venue: Ipsos Hong Kong, 22/F Leighton Centre, 77 Leighton Road, Causeway Bay, Hong Kong