Ipsos Webinar: User Experience (UX): what makes the difference between success or failure?

Here you find the webinar recording:


User Experience is not a new discipline, it’s currently a fast growing field and there is more and more evidence showing how good UX practice can positively impact customer acquisition, retention, and engagement.

We will take you through 7 critical aspects of UX and empower you with real-life cases of UX successes and failures from different industries.

Please join our panel of Ipsos global UX experts and local leaders to learn more. Take a peek behind the curtain at the Ipsos approach to UX and how we ensure our clients deliver business results with great UX.

Speakers :

  • Katharine Davis, European Head of User Experience (UX)

  • Damian Rees, European User Experience (UX) Director

  • Hubert Brossard, Service Line Leader Ipsos UU, Switzerland

  • Stephane Paoli, Service Line Leader, Customer Experience & Mystery in Switzerland

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