Join us for a complimentary webinar, organised by Channel Performance, and hear from Dimas Gimeno, former CEO of El Corte Inglés, and highly-respected figure in the world of retail and ecommerce.
This ‘audience with’ Ipsos webinar, on 30th September, at 16.00h CEST, will be conducted in Spanish, with an overview available after the event, in both Spanish and English.
About Dimas Gimeno
Before turning 40, Dimas was at the helm of El Corte Inglés, leading retailer in Spain and Europe, with a turnover of 15 billion euros, 90 stores in Spain and Portugal and more than 92,000 employees. Dimas describes himself as “… passionate about what I have experienced: the rethinking of the retail business, its digital transformation, the continuous reinvention of a retail giant …”.
An audience with …:
Dimas Gimeno will be speaking with Ipsos about a range of related topics, but with the focus on ‘being ready for your next customer’. Given what we know about the impact of COVID-19 so far, he’ll take a glimpse into the future and give his take on what changes, including customer behaviours, will and won’t ‘stick’.
We’ve seen significant change already; customers dealing with new experiences, channels – including switching to remote options, touchpoints and technologies. Brand and retailer sets are changing – both within and across channels. Will the rapid digitalisation of services continue? And what about our increased sensitivity to health and safety?
September 30 – Are you ready for your next customer? Join us for a complimentary webinar, and hear from Dimas Gimeno, leading retail and ecommerce figure.
[WEBINAR] The Forces of Customer Experience
Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,