[WEBINAR] The Path Forward: Measuring your new front line

Join Ipsos for our next Covid-19 The Path Forward complimentary webinar featuring a wide-range of insights to help inform your business recovery strategies – today we focus on customer experience.

In the current climate, vast numbers of customers are moving from face-to-face settings to remote channels – including both contact centres and digital.  The number of day-to-day interactions is increasing, and so too are the more complex enquiries, including those of a sensitive nature.  All of this has huge logistical implications for organizations, as well as significant impact on the quality of the customer experience given. During this session we will discuss how organizations have already started to measure these remote channels and draw lessons that have helped improve the customer experience with the new front line.

Register today. Registering will also ensure you receive a direct link to the recording once published.
 

Speakers :

  • Steve Levy, Chief Operating Officer, Canada

  • Becky Harris, Vice President, Service Line Lead, Ipsos Canada

Customer experience