The customer journey is changing, and with it customer expectations, as Health + Safety are now viewed as equally important to customer service. The stakes for getting this right are huge, and you might only have one chance to get it right.
Please revisit the RCC webinar, ‘Health + Safety Check-Up: Keeping Customers Safe in the Social Distancing Economy’, where Ipsos Customer Experience and Channel Performance experts share research on the current landscape, and information on a tool you can use to get ahead of changing expectations.
This session features insights into what Canadian shoppers want, and how you can ensure you are consistently delivering on this across locations and regions of the country.
For more about this topic, please read the results of our recent study.