The coronavirus has created a sense of unease and anxiety due to the unknown nature of the pandemic. This holiday season, shoppers will be looking for an experience that is safe, easy, efficient and dependable. From shopping online, to checking out and picking up in-store or curbside, retailers should offer services that easily transition from one to the other, ensuring shoppers have an excellent customer experience. With 220 million Americans expected to make an online purchase in 2020, according to eMarketer, offering an outstanding omnichannel experience is not just good business for the holiday season, but every season.
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Medallia: The State of Experience in Canada
Join Ipsos’ Lesley Haibach and a panel of CX experts to hear results from a recent survey with 300 experience professionals and 2000 Canadian consumers to understand the challenges and implications of COVID on Canadian businesses, how organizations are prioritizing experience initiatives, as well as understanding the role customer experience plays in consumer buying decisions.