Is Your Business Truly Compliant? Insights to Enhance Customer Trust and Safeguard Your Business

What if your next customer was actually a regulatory inspector?
What if your next customer wasn’t actually old enough to buy an age-restricted product from your business?
Would your team pass the test?

In an era where a single compliance failure can go viral overnight, businesses aren't just risking fines—they're gambling with their very reputation. From age-restricted product sales to financial service regulations, the compliance blind spots you don't see are the ones that could cost you everything.

Revisit our on demand webinar to hear how leading companies are transforming mystery shopping from a simple customer experience tool into a powerful compliance shield. Discover how an independent view of employee behaviour can identify critical gaps before they become costly mistakes.

Whether you're a business leader, compliance officer, regulatory department, or industry professional, this webinar will equip you with actionable strategies to turn compliance from a necessary burden into a competitive advantage:

• The High Stakes of Compliance: Beyond just avoiding fines and legal challenges (which averaged $4.2M per incident in regulated industries last year), learn how compliance excellence builds unshakeable trust with customers and creates a culture of integrity that sets you apart from competitors.
• Why Traditional Compliance Monitoring Fails: Discover the dangerous gaps in self-reporting and checklist-based approaches, and how real-time, objective assessments from authentic customer perspectives reveal what's really happening on your front lines.
• The Mystery Shopping Revolution: See how sophisticated mystery shopping programs can simulate high-risk scenarios, document compliance breaches with precision, and generate data-driven insights that transform employee behaviour—all while protecting your brand from potentially devastating compliance failures.

This isn't just another webinar—it's your compliance insurance policy. Discover how the organizations with the strongest compliance records are leveraging mystery shopping to safeguard their reputation while their competitors remain vulnerable to the next compliance crisis.

Speakers :

• Becky Harris, Senior Vice President, Ipsos Mystery Shopping Canada
• Scott Morasch, Senior Vice President, Ipsos Canada
• Joey Lam, Vice President, Ipsos Mystery Shopping Canada