Join one of our 19 events and webinars across the world to discover the latest edition of Ipsos Global Trends 2023.
This study — comprised of 48,000 interviews across 50 markets covering 70% of the world’s population and 87% of GDP — highlights clear trends to monitor and prepare for and will be showcased all over the world.
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Ipsos UX Webinar | Better User experience for a stronger customer engagement: discover winning strategies
The average First Contact Resolution (FCR) across industries is 53% only. This is the KPI with the greatest impact on the quality of your customer service, on your ability to recruit new clients and to retain current ones.