Brand Equity


Corporate Survey

Jyoti Malladi takes up new role of Managing Director, Research, Ipsos India effective May 2023

Jyoti Malladi has taken up the new role of Managing Director-Research, Ipsos India, effective May 2023.
Consumers Publication

Mind the gap: Why what a brand promises and what it delivers matter

What happens when there is a mismatch between what a brand promises to its consumers and their actual experience? Fiona Moss explores the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.