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The Morphing Store: bricks and mortar evolution in a convergent commerce world
What are the imperatives for survival and success of the physical store in a shifting commerce environment?
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The future luxury customer
This roundtable discussion was hosted by Ipsos Channel Performance and Customer Experience.
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Where brands and retailers should place their bets this holiday shopping season
Inflation, the environment, Covid-19 and the war in Ukraine are all forces brands and retailers must consider ahead of Black Friday and Christmas shopping.
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Managing Contact Centers in the Digital Age (with Medallia)
𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝟴𝘁𝗵 𝗡𝗼𝘃𝗲𝗺𝗯𝗲𝗿 - The pandemic has forced customers on to digital channels and many embraced it, demanding a better Customer Experience every time. Adopting a digital first mindset continues to be top of mind for brands and their contact centers.
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Using AI to improve Customer Experience in the consumer beauty sector
Machine learning and social data are great help for brands to spot unmet consumer needs and boost customer experience.
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CX Global Voices | 2022
We hope you’ll join us at one of our CX Global Voices webinar sessions to hear from our global CX experts, as they unpick what’s going on and what that might mean for you.
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Seven tips for putting your Artificial Intelligence to work
Synthesio expert shares advice for how to ride the AI wave.
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Ipsos Update - October 2022
Sustainability, inflation, healthcare… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.
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Four ways to future-proof your brand during inflation
We already said marketing investments are the way to go. Here’s four we recommend.
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What Consumers Are Saying About the Celebrity-Owned Cosmetics Market
Insights from social data reveal how the internet really feels about the explosion of celebrity-owned brands.