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Ipsos Update โ January 2023
Inclusivity, climate change, broken-system sentimentโฆ Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.
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The myths and realities of social intelligence and analytics
While social intelligence is a growing space, there are still plenty of misconceptions about what it is and how it works.
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CX Service Design: Creating emotional attachment and driving brand growth
Designing customer experiences that drive business success
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Ipsos Update โ December 2022
Inflation, environmental sustainability, the future of mobilityโฆ Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.
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The Morphing Store: bricks and mortar evolution in a convergent commerce world
What are the imperatives for survival and success of the physical store in a shifting commerce environment?
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The future luxury customer
This roundtable discussion was hosted by Ipsos Channel Performance and Customer Experience.
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Where brands and retailers should place their bets this holiday shopping season
Inflation, the environment, Covid-19 and the war in Ukraine are all forces brands and retailers must consider ahead of Black Friday and Christmas shopping.
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Managing Contact Centers in the Digital Age (with Medallia)
๐ช๐ฒ๐ฏ๐ถ๐ป๐ฎ๐ฟ ๐ด๐๐ต ๐ก๐ผ๐๐ฒ๐บ๐ฏ๐ฒ๐ฟ - The pandemic has forced customers on to digital channels and many embraced it, demanding a better Customer Experience every time. Adopting a digital first mindset continues to be top of mind for brands and their contact centers.
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Using AI to improve Customer Experience in the consumer beauty sector
Machine learning and social data are great help for brands to spot unmet consumer needs and boost customer experience.