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Customer Satisfaction

Ipsos | CX
Customer Experience Publication

Introducing Ipsos’ newly updated CX Maturity Assessment, and CX Roadmap

How mature is your organisation’s Customer Experience? And what do you need to do to get where you need to be?
Emotional Attachment and Profitable Customer Relationships
Consumers Publication

Emotional Attachment and Profitable Customer Relationships

Getting Sticky - Brand managers want emotionally attached customers!
Are service expectations really rising?
Customer Satisfaction Publication

Great Expectations - Are Service Expectations Really Rising?

Explore the causes, effects and changing nature of customer service expectations. Our latest data suggests that expectations have a role to play in understanding the link between the day-to-day of customer experience and overall brand relationships.