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Mystery Shopping

Ipsos New Zealand - Mystery Shop Essentials - Transform your frontline into a powerful force for brand advocacy
Mystery Shopping Survey

Mystery shop essentials: Confidence built on evidence

Brands spend millions crafting their image, messaging, and managing customer journeys; yet the ultimate success or failure hinges on everyday interactions that remain unseen.
Getting Started With Mystery Shopping | Ipsos
Mystery Shopping Publication

Getting Started With Mystery Shopping

Discover Ipsos’s key ingredient to your CX and commercial success
Demystifying Mystery Shopping
Mystery Shopping Survey

Demystifying Mystery Shopping

Why organisations use Mystery Shopping, and its role within Customer Experience Measurement research
Ipsos | Channel performance
Consumer Behaviour Publication

Channel Performance Benchmark, Ipsos’ global Mystery Shopping KPI benchmark - now even more powerful

How do your physical, digital, and contact centre channels stack up against the competition? How is your customer service performing?
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Customer Experience Publication

Got30: An Ipsos vodcast

Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance. We publish new videos every other week.
Ipsos Update
Ipsos Update Publication

Ipsos Update - June 2019

June’s edition of Ipsos Update presents our latest research and white papers on topics including mystery shopping, global views on Europe, ethics in social media research and ageing in Japan.
Mystery Shopping Survey

Acquisition of Market Pulse International assets Ipsos secures strategic agreement to expand its Mystery Shopping services in Asia Pacific

Didier Truchot, Ipsos Chairman & CEO, is pleased to announce today the successful completion of an agreement to acquire the mystery shopping staff, shoppers, and clients of Market Pulse International.
How Mystery Shopping Drives Better Automotive CX Performance | Ipsos
Mystery Shopping Publication

How Mystery Shopping Drives Better Automotive CX Performance

Changing Gear - What should an automotive mystery shopping programme focus on? What do car manufacturers and dealers want from a mystery shopping programme?
Ipsos Update - August 2017
Ipsos Update Publication

Ipsos Update - August 2017

Welcome to the August edition of Ipsos Update – our monthly selection of research and thinking from Ipsos teams around the world.