Got30 is a series of 30 second videos from our Customer Experience and Channel Performance teams, answering questions we frequently hear from you, our clients, as well as sharing information about our latest thought leadership. We feature Ipsos experts from around the globe, to help you address your key business questions. Whether you’re a Customer Experience practitioner, a leader of CX measurement and management programmes, head up Mystery Shopping, and/or are responsible for high performing sales and service channels functions … these are for you.
If you'd like any more information about anything discussed in our vodcasts, or if you have a question you'd like to have answered, get in in touch with us: [email protected]
In our sixth instalment of Got30, Lee shares her thoughts on how organizations can adapt their CX practice, with her response to the question: "Because of Covid-19 we need to review and reset targets- what should we be considering?" From Lee Catlin – Director for Customer Experience in Australia.
In our fifth instalment of Got30, Fulya shares insight into one of our Channel Performance focuses, with her response to the question: "What is Channel Sizing and How Can It Benefit My Business?" From Fulya Guctas – Global Service Line Leader for Channel Performance in Turkey.
In our fourth instalment of Got30, Reena shares insight on why brick and mortar stores aren’t the only place you can Mystery Shop, with her response to the question: "What is Digital Mystery Shopping?" From Reena Roy – Senior Vice President, Channel Performance in the US.
In our third instalment of Got30, we discuss why it is important to be listening to customers: "Why should my organization have a VOC program, and what are the important things to consider?"
Enjoy our second vodcast, as Craig shares insight into Ipsos’ approach to Channel Performance, with his response to the question: "What is Size, Measure, Drive?" From Craig Bradley - Global Service Line Lead for Channel Performance
Enjoy our first vodcast, as Helen shares her response to a question that is relevant for all: "How can my business create strong relationships with customers in these tumultuous times?" From Helen Bywater Smith - Global Head of CX Service Design