What are customers’ expectations and needs of brands, as the cost-of-living increases?
Learn how to design and deliver the customer experience that will meet these changing expectations.
CX Service Design
Provides an in depth understanding of changed expectations and redesigns experience based on identified needs.
Indicative Investment & Timing
$20k-50k
4-6 weeks
Deliverables & Outputs
An understanding of which of the forces of CX to dial up/down in your dealings with customers and the redesigned experience based on this.
