Customer Experience

The Experience Perspective is an Ipsos podcast and LinkedIn Live series covering everything from Customer and Employee Experience to Channel Performance.

Unveil the trends and opportunities that elevate your Customer Experience with our experts

Get the most comprehensive benchmark study on the market. Transform data into effective CX improvement and increase your Return on CX Investment (ROCXI).

Harness the power of social media and reviews to help improve your Customer Experience (CX).

Uncover the hidden forces distorting your customer feedback and learn how to stop survey gaming from sabotaging your success in this article by Rollo Grayson, Global Head of Products, Customer Experience, Ipsos

Watch the replay of an exclusive LinkedIn Live session, in which we unveiled the key findings of our latest Global Voices of Experience survey. We also explored the factors driving CX and EX transformation worldwide.

We have launched the fourth edition of our Ipsos study, Global Voices of Experience 2026 which analyses the opinions of CX and EX professionals around the world. This study diagnoses the current state of experience management, identifies priorities and critical challenges, and forecasts future directions, including the evolving role of AI.

Understanding cultural response bias in global CX programmes

We are grateful for your participation in our CX Day 2025 celebration on LinkedIn Live. The discussions were enriching and the insights shared were invaluable in helping us to continue enhancing customer experiences worldwide.