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Kundenzufriedenheit

Lead Saves: Verlorene Leads in Umsatz umwandeln | Ipsos
Kundenerleben Veröffentlichung

Lead Saves: Verwandeln Sie „verlorene“ Leads in Umsatz

Steigern Sie die Verkaufskonversion, indem Sie Kunden verstehen und gewinnen, die Sie für „verloren“ hielten.
Measuring customer effort is not enough | Ipsos
Customer Feedback Veröffentlichung

Putting in the Effort: Why treating customers fairly is key to business success

Measuring customer effort in isolation is not enough. Organisations need to measure the Customer: Company Effort Ratio (C:CER) which takes both perceived customer and company effort into account.
Customer perspective: An Ipsos podcast
Customer Experience Umfrage

Customer Perspective: An Ipsos podcast

Customer Perspective is a weekly podcast exploring all things Customer Experience, and Channel Performance.