Consumers
Dare to be a TikTok MISFIT: How KitKat shaped a cultural moment and championed Brand Success
In early 2023, KitKat Japan unveiled its noteworthy KitKat YOKUBARI DOUBLE ad on TikTok. Masterfully adhering to social media codes while injecting a burst of creative brilliance resulted in an authentic Misfits story.
Customer Experience
Publication
CX Service Design: Creating emotional attachment and driving brand growth
Consumers
Survey
Holiday Shopping 2022: Mixed feelings as consumers are anxious but eager to celebrate
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