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When Difference Doesn’t Mean Different: Understanding cultural response bias in global CX programmes - Ipsos
Customer Experience Publication

When Difference Doesn’t Mean Different

The importance of understanding cultural response bias in global CX programs
Customer Experience Publication

Technology Takes off with the Canadian Business Traveller

By Dave Pierzchala
Customer Experience Publication

Lead and Communicate to Drive Employee Engagement

by Amy Charles & Trevor Clarke
Customer Experience Publication

The Business of Social Networking

Our Canadian Inter@ctive Trends Report has been tracking online behaviours of Canadians for over 15 years, and we will continue to monitor and report on this trend in the months and years to come.
Customer Experience Publication

The Importance of Being "Liked"

by Dave Pierzchala
Customer Experience Publication

What is Loyalty Without Choice?

In this installment of Simply Loyal - a regular column focused on understanding why people are at risk of switching brands/suppliers and what to do about it in simple, practical terms - we respond to a questioned posed by a reader about what her company should be doing to measure and manage loyalty under conditions of being a monopoly. The specific business is to provide training programs for employees of other organizations.
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