Customer Experience

New Ipsos research reveals why customer trust and emotional connection are critical to successful AI adoption in customer experience.

Discover how efficiency is changing customer experience and why emotional connection remains the true differentiator.

In our latest article, we share social media insights revealing a new era of personal care innovation in Canada.

Join Ipsos’ Mariam Nabilsi as we launch CX Global Insights 2026, the most comprehensive customer experience benchmark on the market.

There’s a shift in what matters most. In this commentary we guide you through what’s changed and how to respond.

Join Ipsos on May 12 at Canada’s premier annual gathering for telecom leaders, innovators, and policymakers.

Unlock deeper CX insights by leveraging unfiltered customer sentiment on social media and reviews. Harness the power of social media and reviews to help improve your Customer Experience (CX).

Take a look at the Ipsos Global Voices of Experience 2026 study to see how organizations around the world are managing Customer Experience (CX) and Employee Experience (EX) today.