Mystery Shopping

Read about the unique advantages of Mystery Shopping in assessing employee behaviours and internal processes, and how it complements Voice of the Customer research as part of a comprehensive Customer Experience measurement strategy.

Honour serves to recognize the exceptional quality of Ipsos Channel Performance’s iShopFor Ipsos capability

What challenges does a post-pandemic world with new inflationary pressures bring for brands aiming to deliver compelling luxury experiences and value propositions?

Got30 is a brief, to the point, vodcast series answering some of the questions we get asked about Customer Experience and Channel Performance. Listen in!

Interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly? Read this paper.

Tips for how brands can get reopening right — and gain market share, charge a premium, and increase enterprise value.

Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.

Ipsos is pleased to announce the acquisition of the Mystery Shopping business of the Maritz group, one of the largest mystery shopping service providers in North America.

Have you ever been inspired by a particular movie quote? Join our complimentary #CXDay webinar for a fun-filled adventure overlaying famous Hollywood quotes with CX best practices.