Got30 is a series of 30 second videos from our Customer Experience and Channel Performance teams, answering questions we frequently hear from you, our clients, as well as sharing information about our latest thought leadership. We feature Ipsos experts from around the globe, to help you address your key business questions. Whether you’re a Customer Experience practitioner, a leader of CX measurement and management programs, head up Mystery Shopping, and/or are responsible for high performing sales and service channels functions … these are for you.
If you'd like any more information about anything discussed in our vodcasts, or if you have a question you'd like to have answered, get in in touch with us: [email protected]
Season 1, Episode 7 – In this installment we discuss how organizations can supplement internal metrics with Mystery Calling.
Season 1, Episode 6 – In this instalment, we hear more about how organizations can adapt their CX practice as we answer your question: Because of COVID-19 we need to review and reset targets - what should we be considering?
Season 1, Episode 5 – Learn more about "What is Channel Sizing and How Can It Benefit My Business?"
Season 1, Episode 4 - Listen in as Reena Roy, SVP Channel Performance in the U.S., shares insight on why brick and mortar stores aren’t the only place you can Mystery Shop, with her response to the question: "What is Digital Mystery Shopping?"
Season 1, Episode 3 - Discover why it is important to be listening to customers: "Why should my organization have a VOC program, and what are the important things to consider?"
Season 1, Episode 2 - In our second vodcast episode, we explore "What is Size, Measure, Drive"
Season 1, Episode 1 - Enjoy our first vodcast about "How businesses can create strong relationships with customers in these tumultuous times"
Medallia: The State of Experience in Canada
Join Ipsos’ Lesley Haibach and a panel of CX experts to hear results from a recent survey with 300 experience professionals and 2000 Canadian consumers to understand the challenges and implications of COVID on Canadian businesses, how organizations are prioritizing experience initiatives, as well as understanding the role customer experience plays in consumer buying decisions.