Innovation & Knowledge

Customer Experience

Mobile hospitality: Towards a touch free travel experience

This collaborative report will guide the hospitality industry throughout the mobile digitalisation path as a solution to enhance guests’ travel experience while meeting their demand for convenience and security. Download the report below.
15 October 2020
Customer Experience

When Difference doesn’t mean Different: Understanding cultural bias in global CX programmes

Ipsos’ Customer Experience team examines the approaches organisations can take to continue to benefit from global studies and gather reliable, efficient and effective results in the face of cultural response bias.
1 September 2020

Features

Discover Ipsos Update

Our monthly round-up of research and analysis from Ipsos teams around the world.