Delivering a Return on Customer Experience Investment: ROCXI.
This collaborative report will guide the hospitality industry throughout the mobile digitalisation path as a solution to enhance guests’ travel experience while meeting their demand for convenience and security. Download the report below.
Ipsos Update
Ipsos’ Customer Experience team examines the approaches organisations can take to continue to benefit from global studies and gather reliable, efficient and effective results in the face of cultural response bias.
Discover how we helped Circle K test and introduce their co-branded Mastercard on the Danish market.
The science of strong relationships in challenging times.
This white paper unpacks the barriers to adoption and identifies the drivers that could propel product subscriptions forward and unlock consumer demand.
McDonald's wanted to gain insight into the Danes' morning culture and habits in order to create a better breakfast experience for customers.
Why customer experience still matters amid COVID-19 and social distancing.
Discover how we helped Astra Zeneca get even closer to the target group. Since 2009, our Moment of Truth method has provided unique insight into how Astra Zenecas products are actually presented and perceived in medical consultation.
To help TDC get Denmark's most satisfied customers, we have implemented an automated customer feedback system that measures customers' experiences with both call centers and stores every time they have been in contact with an employee.