Customer Experience

Stay updated on culture, emerging trends, product innovation, customer experience and much more in our range of podcasts by Ipsos experts and guests.

Hear from our global customer experience experts, as they unpack the results of the Ipsos 2022 CX Global Voices Survey conducted among 1,000+ CX professionals, from over 65 markets.

Discover how we helped Bang & Olufsen check the customer experience without compromising partner trust.

Discover how we helped Danish Crown develop a creative cross markets concept for Tulip using a unique, engaging and in-the-moment method.

Measuring customer effort in itself is not enough. Organizations need to measure the Customer: Company Effort Ratio (C:CER) which takes both perceived customer and company effort into account.

Humanising omnichannel means seamless customer journeys are just the beginning.

Here, you can read our latest POV 'Optimising the eCommerce Experience' and find out how UX can solve barriers to online shopping.

Read our newest POV on how to align brand promise and customer experience for business success.

In this clip, our strong client Novozymes shares how Ipsos.Digital solutions have brought value to its business.