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Why AI Efficiency Alone Isn’t Enough for Great Customer Experience
Customer Experience Ipsos Voices

Why AI Efficiency Alone Isn’t Enough for Great Customer Experience

Ipsos Voices: How efficiency is changing customer experience and why emotional connection remains the true differentiator by Rollo Grayson and Jean-François Damais.
Delivering a Return on Customer Experience Investment: ROCXI | CX | Ipsos
Customer Experience Publication

Money talks or budget walks

Delivering a Return on Customer Experience Investment: ROCXI.
Customer Perspective: An Ipsos podcast | Customer Experience | Mystery Shopping
Customer Experience Survey

Customer Perspective: An Ipsos podcast

Customer Perspective is a weekly podcast exploring all things Customer Experience, Mystery Shopping and Channel Performance.
Understanding cultural bias in global CX programmes | Ipsos
Customer Experience Publication

When Difference doesn’t mean Different: Understanding cultural bias in global CX programmes

Ipsos’ Customer Experience team examines the approaches organisations can take to continue to benefit from global studies and gather reliable, efficient and effective results in the face of cultural response bias.
The Forces of Customer Experience | Ipsos
Customer Experience Publication

[PAPER] The Forces of Customer Experience

The science of strong relationships in challenging times.
Unpacking product subscription models | Ipsos
Customer Experience Publication

[PAPER] Unpacking product subscription models

This white paper unpacks the barriers to adoption and identifies the drivers that could propel product subscriptions forward and unlock consumer demand.
woman trying to work from home with kids | quarantine life | coronavirus pandemic | Ipsos
Customer Experience Publication

[PAPER] Staying close to your customers

Why customer experience still matters amid COVID-19 and social distancing.
Customer Satisfaction System | TDC | Ipsos
Customer Experience Publication

[CASE] TDC: Customer Satisfaction System

To help TDC get Denmark's most satisfied customers, we have implemented an automated customer feedback system that measures customers' experiences with both call centers and stores every time they have been in contact with an employee.
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