The Culture of Service Appreciation in HK Report 2014
The Hong Kong Association for Customer Service Excellence (HKACE), the prestigious organisation responsible for fostering customer service excellence in Hong Kong, and renowned independent market research company Ipsos jointly present the “Culture of Service Appreciation in Hong Kong 2014”Report.
Now in its second year, the report continues to provide exclusive insights about the growing influence and importance of customer feedback in Hong Kong and gauges the impact of service appreciation on employees and employers working in the Services industry. With a pool of 1,500 respondents including customers, employers and employees from the services industry, the survey reveals upcoming trends for customer engagement within all the main industries in Hong Kong.
