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Customer Satisfaction

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Mystery Shopping Survey

Automakers not 100% digitally ready

Ipsos Mystery Shopping Study
Dancing with Duality | Ipsos
Qualitative Publication

Dancing with Duality

Achieving brand growth in a mindful and mindless world.
Man calling in the street | Mystery Calling | Ipsos
Customer Experience Publication

Mystery Calling: Dialling up your contact centre performance

Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.
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Customer Experience Survey

Ipsos in India appoints Sonul Verdia as Customer Experience Vertical Head

Ipsos in India has announced that Sonul Verdia will lead its Customer Experience (CX) practice, with immediate effect. He takes over from Parijat Chakraborty, who will focus on Public Affairs & Corporate Reputation businesses.
Designing a Better Mystery Shopping Programme | Ipsos
Customer Experience Publication

Designing a better mystery shopping programme

A seven-step guide for organisations to derive more value from a better mystery shopping programme.