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The future luxury customer
This roundtable discussion was hosted by Ipsos Channel Performance and Customer Experience.
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Top three priorities for customer experience in APAC for 2023
Customer experience (CX) is found to be gaining further ground on the corporate agenda, but there is still much work to do, and many opportunities that still lie ahead.
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Where brands and retailers should place their bets this holiday shopping season
Inflation, the environment, Covid-19 and the war in Ukraine are all forces brands and retailers must consider ahead of Black Friday and Christmas shopping.
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Using AI to improve Customer Experience in the consumer beauty sector
Machine learning and social data are great help for brands to spot unmet consumer needs and boost customer experience.
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[Webinar] Ipsos CX Global Voices 2022: SEA
Discussing findings of our 2022 Ipsos research among 1,000+ CX professionals, from over 65 markets and deep-diving into findings from APAC and SEA
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Ipsos Update - October 2022
Sustainability, inflation, healthcare… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.
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What Consumers Are Saying About the Celebrity-Owned Cosmetics Market
Insights from social data reveal how the internet really feels about the explosion of celebrity-owned brands.
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Singaporeans' receptiveness to second-hand packaging for online purchases
Study shows that Singaporeans are receptive to second-hand packaging for online purchases; expect brands to do more to protect the environment.
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Short hits of retail truth
This video series explores how the shopper landscape is changing and the new forms of commerce which are emerging.