27% of CX professionals admit that the experiences their organisations are delivering to customers are generally worse than promised.
We hope you’ll join us at our CX Global Voices webinar to hear from Ipsos regional CX research experts (SouthEast Asia), as they unpick what’s going on and what that might mean for you.
We’ll be sharing the results of our 2022 Ipsos research among 1,000+ CX professionals, from over 65 markets and deep-diving into findings from APAC and SEA:
- Current state of play, how that’s changed and what the future holds
- Levels of CX maturity - who’s now ahead of the curve and who’s lagging
- CX challenges, including those relating to omnichannel delivery, data integration and the metaverse
- Top priorities for CX practitioners across the world - where there’s still work to be done and the opportunities that lie ahead.
Regional Lead, Customer Experience & Mystery Shopping, Asia Pacific, Ipsos
Lead, Customer Experience, Ipsos in Thailand
Research Director, Innovation, Ipsos in Singapore
For more information about this webinar, or registration enquiries, kindly contact us.