Beyond the Metrics: Exploring the Forces Shaping Customer Experiences

Request for Event Presentations

Ipsos invites you to an exclusive event designed to equip you with the strategies and insights to elevate your customer experience strategy and go beyond traditional CX metrics in Thailand's rapidly evolving market.

At this event, Ipsos will go beyond traditional metrics to explore the key forces driving transformative CX. We'll unveil the latest trends and opportunities from the Ipsos CX Global Insights 2025 Report, with a focus on the Thailand perspective. You'll learn practical strategies to elevate CX maturity within your organisation, understand why it's crucial, and hear inspiring success stories. The event will also feature a panel discussion with Ipsos' global CX lead and experts from the financial, airline, and automotive industries, focusing on: the success of customer insights innovation, CX maturity growth, and strategies and outlook for continued growth and innovation in the next 3-5 years. 

What You'll Gain:

Exclusive Insights: Discover the latest CX trends and opportunities from the Ipsos CX Global Insights 2025 report, with a specific focus on the Thailand perspective.

Practical Strategies: Learn how to elevate CX maturity within your organisation and drive tangible business outcomes.

Real-World Success: Hear inspiring success stories from leading companies that have effectively leveraged customer insights to achieve CX excellence.

Future Outlook: Gain valuable perspectives on the evolving CX landscape and strategies for continued growth and innovation over the next 3-5 years.

Networking Opportunities: Connect with industry peers, CX experts, and thought leaders to exchange ideas and best practices.

Featured Highlights:

• [Presentation] CX Global Insights 2025: Unveiling Thailand's CX Landscape (Thai)
  • Unveiling the critical trends and opportunities shaping customer experiences in Thailand.
  • Gain a deep understanding of the evolving expectations and preferences of Thai customers.
• [Presentation] Elevating CX Maturity: Driving Business Success with Customer Insights (English)
  • Explore what it means to be a CX mature organisation and why it's essential for sustained growth.
  • Learn how CX mature organisations leverage customer feedback to drive innovation and achieve remarkable success.
• [Panel Discussion] Navigating the Future of CX: Growth Strategies from Industry Leaders (English and Thai)
  • Ipsos and industry leaders discuss the success of customer insights innovation and CX maturity growth.
  • Gain valuable perspectives on strategies to continue CX maturity growth and innovation in the next 3-5 years.

Don't miss this opportunity to gain a competitive edge by staying ahead of the latest CX trends and drive measurable business results through enhanced customer experiences. 

Request for Event Presentations