Customer Experience
Customer Experience

Beyond the Score: Mastering Omnichannel CX for Real Business Impact

13 November 2025 9:00
3 Hours
The Empire Residence, 53rd Floor The Empire
1 S Sathon Rd, Yan Nawa, Sathon, Bangkok 10120
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Reserve your spot today!

Customer Experience (CX) is at a crossroads. A simple score is no longer enough — organizations must deliver seamless omni-channel journeys, harness technology and AI to generate insights, and build governance frameworks to address the key CX pillars and challenges ahead.

In this exclusive event, co-hosted by Ipsos and Qualtrics, you’ll discover how leading brands are:

  • Embedding omni-channel feedback programs that build trust and consistency.
  • Leveraging AI and digital analytics to turn customer data into real-time action.
  • Overcoming challenges in governance, alignment, and execution to deliver measurable business impact.

Who Should Attend? 

  • Senior leaders in Banking, Retail, Telecom, and Consumer Services
  • Heads of CX, Digital, Marketing, and Operations
  • Transformation leaders driving change

👉 Seats are limited. Free event by invitation only. 

Networking Lunch at 12:00 onwards

Explore how omni-channel, AI, and CX governance will shape the future of customer experience.

Reserve your spot today!

Speakers

  • Jason Kok
    Jason Kok
    Country Service Line Leader, Customer & Employee Experience, Ipsos

    Jason specialises in guiding organisations toward true customer-centricity. His practice empowers clients by defining their CX vision and activating improvement initiatives, ultimately driving positive business outcomes, fostering loyalty, and ensuring they deliver consistently excellent experiences.
    https://www.linkedin.com/in/jason-kok-35051611/
  • Qualtrics_Gabriel Wong
    Gabriel Wong
    Solution Leader, Qualtrics

    Throughout the past 20 years, Gabriel has helped his blue-chip clients elevate their customer experience programs to drive competitive advantage. With expertise both as a client-side customer experience practitioner and as a technology consultant, he appreciates the customer experience challenges within today's environment.
    https://www.linkedin.com/in/gabriel-wong-8665b38/

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